Shipping policy

📦 Order Processing Times

Orders are processed within 1-2 business days.

During seasonal periods or high demand, processing may take up to 5 business days—we appreciate your patience!

🚚 Shipping Times

Hong Kong Local Delivery: Estimated 7-14 business days.

We are working on expanding shipping to other countries—stay tuned!

💰 Shipping Costs & Free Shipping Offer

Free shipping for orders over HK$500 (limited to Hong Kong).

For Hong Kong & Macau customers, we primarily use SF Express:

You can choose to ship to a SF Locker near you or enter your own address at checkout.

Shipping fees may vary depending on your location.

🔄 Returns, Exchanges & Cancellations

Free cancellation within 24 hours of purchase—please contact us on IG @aniware.official to request a cancellation.

For details about returns and exchanges, please refer to our Return & Refund Policy.

If you have any questions about shipping, feel free to contact us!