FAQ

Product Information

  • What phone models are available? Will you release more models?

    We provide most model from Apple and Samsung.

    Apple:
    11, 12, 12Pro, 12ProMax, 13, 14, 14Pro, 14ProMax, 15, 15Pro, 15ProMax, 15Plus, 16, 16Pro, 16ProMax, 16Plus, 16e, 17, 17Air, 17Pro, 17ProMax

    We will update on our website and social media when new models are available

  • Are all the Phonecase Magsafe compatible?

    Only models from Apple from iPhone series 11 to 17 are Magsafe compatible

Order & Payment

  • What Payment methods do you accept

    FPS, PayMe, AlipayHK

  • Can I cancel my order?

    Yes, there is Free Cancellation within 24 hours after purchase, please contact us on Instagram @aniware.official to request a cancellation.

Shipping and Delivery

  • What Shipping method is available

    We primarily use SFexpress for shipping

  • When will I get my product?

    HongKong delivery: Around 7-14 business days

    Taiwan customers: Around 14 business days

  • How do I request a return or exchange?

    If there is a defect or serious damage (such as paint peeling or dislodged parts) within 1 month of receiving your product, you are eligible to request an exchange or refund.

    For more details, please check our Refund Policy.
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